Privacy Policy for Apollo Energy, LLC

Effective Date: August 8, 2026

Last Updated: August 8, 2026

Apollo Energy, LLC (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share personal information when you interact with our website (https://www.goapolloenergy.com), request a quote, consultation, inspection, installation, repair, maintenance, or monitoring service, communicate with us by email, phone, or SMS, and use any related forms, scheduling tools, subscription tools, or customer communication platforms we make available. By using our website or services, you agree to this Policy.

1) Information We Collect

A. Personal & Contact Information (you provide)

  • Name

  • Email address

  • Phone number

  • Property address or service address, if provided

  • Project details, energy goals, preferences, and other information you submit through our forms or during consultations

B. Project & Service Information

  • Information about the solar, battery storage, generator, electrical, smart panel, EV charging, off-grid energy, system monitoring, maintenance, repair, removal and reinstallation, or related services you request

  • Photos, plans, measurements, utility or energy-usage information, equipment information, property conditions, system performance data, material preferences, budget ranges, and scheduling details you provide

  • Quote requests, consultation requests, inspection requests, proposal information, service selections, subscription information, and project- or system-related notes

C. Communications Data

  • Records of emails, phone calls, SMS/text messages, voicemails, and other communications with us

  • Appointment confirmations, reminders, customer support inquiries, quote follow-ups, installation or service updates, monitoring alerts, and service-related communications

D. Technical & Usage Data (automatic)

  • IP address

  • Device and browser type

  • Operating system and language

  • Pages viewed, referring URLs, and basic site interaction data

  • Cookies, pixels, analytics tags, and similar technologies (see Section 8)

E. Payment or Subscription Data (if applicable)

  • Payment-related information processed by third-party payment processors, if applicable

  • Subscription, billing, or service-plan information you choose to submit through a payment provider or related tool, if applicable

  • We do not store full payment card numbers on our own servers

F. Social / Third-Party Interactions (optional)

  • Public profile information or engagement data if you interact with us through third-party platforms such as Google, Meta, Instagram, YouTube, or similar services

G. Optional Reviews, Testimonials & Feedback

  • Information you submit in reviews, feedback forms, testimonial requests, or customer satisfaction communications

2) When We Collect Information

We may collect information when:

  • You fill out a contact form, request a quote, request a consultation or system inspection, or otherwise inquire about services

  • You communicate with us by email, phone, or SMS/text message

  • You schedule or request consultations, site visits, inspections, installations, repairs, maintenance, or appointments

  • You interact with our website, ads, emails, social profiles, videos, or embedded tools

  • You provide project information, photos, plans, addresses, utility information, equipment details, system data, subscription requests, or other details needed for a quote or service

3) How We Use Information

We may use collected information to:

  • Provide, operate, and improve our website and services

  • Respond to quote, consultation, inspection, subscription, and customer inquiries

  • Schedule consultations, site visits, inspections, installations, repairs, maintenance, monitoring, and follow-up communications

  • Prepare proposals, design and coordinate energy systems, monitor or service systems, and deliver requested services

  • Communicate regarding appointments, project updates, system alerts, reminders, support, and service-related notices

  • Send marketing or promotional messages only where permitted and, where required, with your consent

  • Maintain internal records, troubleshoot issues, and improve user experience

  • Protect our rights, prevent misuse, and comply with legal obligations

Where applicable, legal bases for processing may include consent, contract performance, legitimate interests, and legal obligations.

4) How We Protect Information

We use reasonable safeguards designed to protect your information, including:

  • Encrypted website connections (HTTPS/TLS) where applicable

  • Access controls and reasonable administrative safeguards

  • Use of reputable hosting, communication, CRM, scheduling, monitoring, payment, and service providers

  • Reasonable efforts to limit access to information to those who need it

No method of transmission over the internet or method of storage is 100% secure. By using our website or services, you acknowledge this risk.

5) Sharing & Disclosures

We do not sell personal information. We may share information only as reasonably necessary to operate our business and provide services, including with:

  • Website hosting and technology providers

  • CRM, scheduling, messaging, monitoring, and communication platform providers

  • Email, SMS, phone, and call-routing service providers

  • Analytics, advertising, and lead-tracking providers, where applicable

  • Payment processors or subscription billing providers, where applicable

  • Employees, contractors, electricians, installers, suppliers, equipment manufacturers, or service partners who need the information to support quotes, scheduling, design, permitting, interconnection, project coordination, monitoring, customer service, or service delivery

  • Utilities, permitting authorities, inspectors, or related parties only as needed for a requested project or service, where applicable and permitted

  • Government authorities, legal counsel, or other parties where required by law or where reasonably necessary to protect rights, safety, and security

  • Successors or counterparties in the event of a merger, acquisition, restructuring, or asset transfer

We expect service providers to use information only as needed to perform services for us and to safeguard it appropriately.

6) CRM, Scheduling & Messaging Platform Privacy

Apollo Energy, LLC may use third-party CRM, scheduling, call management, email, messaging, system monitoring, and subscription tools to help manage quote requests, inspection requests, customer communications, appointments, project notes, system performance, and follow-up workflows.

Information processed through these tools may include:

  • Your name, phone number, email address, and address information

  • Appointment details, inspection requests, service requests, subscription details, and project information

  • Communication history and message delivery status

  • Notes related to your quote, inspection, consultation, installation, system, monitoring plan, repair, or maintenance request

  • Files, photos, system information, or other information you choose to provide

These platforms are used to support our business operations and customer communications. Their access to information is limited to the functions they perform on our behalf.

7) SMS / A2P Messaging

By providing your phone number and opting in where required, you consent to receive relevant SMS/MMS communications from Apollo Energy, LLC, such as quote follow-ups, consultation or inspection confirmations, appointment reminders, installation or service updates, system monitoring alerts, maintenance or repair communications, subscription-related follow-ups where applicable, and customer support messages. Promotional or marketing text messages will be sent only where you have provided the necessary consent.

We do not share mobile numbers, text messaging originator opt-in data, or SMS consent with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with messaging providers, carriers, aggregators, CRM providers, or other service providers only as needed to deliver text messages, maintain messaging compliance, and support related services.

You may opt out of text messages at any time by replying STOP. For help, reply HELP or contact us directly at lbrown@goapolloenergy.com or (801) 941-8602. Message and data rates may apply. Message frequency may vary.

8) Cookies & Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies to:

  • Remember preferences and support website functionality

  • Measure website usage and performance

  • Understand how visitors interact with the site

  • Support advertising, remarketing, or lead attribution where applicable

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

9) Data Retention

We retain personal information only for as long as reasonably necessary to provide services, respond to inquiries, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. We may delete, anonymize, or aggregate information when it is no longer needed.

10) International Transfers

If you access our website from outside the United States, your information may be processed in the United States or other locations where our service providers operate. Those jurisdictions may have data protection laws different from those in your location.

11) Your Privacy Choices & Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal information, subject to legal exceptions

  • Opt out of marketing communications

  • Request information about certain data practices, where applicable

To make a privacy request, contact us at lbrown@goapolloenergy.com. We may request information needed to verify your identity before processing your request.

12) Data Deletion Requests

To request deletion of your personal information, email lbrown@goapolloenergy.com with the subject line “Data Deletion Request” and include enough information for us to identify your records. We may request verification before completing the request.

13) Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

14) Third-Party Sites & Services

Our website may contain links to third-party websites, tools, maps, scheduling platforms, payment or subscription providers, equipment manufacturers, utilities, permitting resources, monitoring platforms, or services. Their privacy practices are governed by their own policies, and we are not responsible for their content, security, or privacy practices.

15) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date reflects the latest changes. Continued use of our website or services after changes are posted means you accept the updated Policy.

16) Contact Us

Apollo Energy, LLC

Website: https://www.goapolloenergy.com

Email: lbrown@goapolloenergy.com

Phone: (801) 941-8602

Business Address: 833 W 4000 N, Ogden, Utah 84414